Any Horizon Owners Oot There???

[THE ICEMAN]

Aboot five weeks ago I decided to purchase a convection plate for my Horizon 16" Classic offset to eliminate the hot spot by the firebox. There was supposedly a three to four week wait. I went on the Horizon website & placed the order & the next day got a confirmation email. That is the last I have heard from them.

Aboot a week ago I sent them an email asking the status of the order... no response. Earlier today I called both the toll free & regular phone number. All I got was some recorded message asking for an access code.

The question is... has anyone heard aboot the status of Horizon Smoker Company? Should I call the credit card company & see if I can cancel?

Thanks for any insight here guys.



Paul

[XLR8R]

Should I call the credit card company & see if I can cancel?

Absolutely!

[gmotoman]

Yeppers its time to let the CC people know. Maybe if you can find one of their dealers they might know what is up? I tried the number as well, and also got asked for my remote access code.

[Mark R]

Yaaaa, time to get their attention via the wallet.

[Mark R]

Ya know, if you have dimensions, I bet there are a few folks here that will fabricate one for ya.

[THE ICEMAN]

Good news! I tried calling again this morning & actually got a human being. It seems they were off Friday. I gave him my info & he said they just got some in & would ship it oot today!

[THE ICEMAN]

They sent me a UPS tracking no. today. Should be here Fri.

[gmotoman]

Good news! I tried calling again this morning & actually got a human being. It seems they were off Friday. I gave him my info & he said they just got some in & would ship it oot today!

Whew Glad it got worked out.

[chefrob]

good to hear that things are working out.........used to be a guy on another site who had one and said nothing but good things about the cookers........and he did have a a plate on his.