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Power Airfryer XL customer service any good? we'll find out

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  • Power Airfryer XL customer service any good? we'll find out

    Mrs Otis wanted to cook up some frozen fries in the Air fryer for dinner. Soooo, I threw some burgers on the grill to have a quick dinner and,... No air fried fries for us. DAMMMIIIIIT! 2 minutes in to the cook, it shut off with an E1 error code (Broken circuit in the thermal sensor). We bought this unit 3 weeks ago and literally have 5 cooks on it. Fortunately we bought it on Amazon, so maybe we have the threat of a bad write up to make them treat us right.

    Or maybe they will just offer to replace it without issue. Guess we'll see
    Mike
    Proud to be I.B.E.W.

    PCa Sucks - But I WILL, No DID beat this!!

    Yoder YS640
    POS ChinaMasterbuilt XL (demoted to cold smoking duty)
    Bull Big Bahanga gas grill


    Of all the things I've ever lost, I miss my mind the most!

  • #2
    Be watchin, suuucks!
    Mark
    sigpic


    "Likes smokey old pool rooms, clear mountain mornins. Little warm puppies, children and girls of the night"?
    Smoked-Meat Certified Sausage Head!

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    • #3
      that...^^^
      ~All that is gold does not glitter ~ Not all those that wander are lost~
      ~20" Yoder "Swiss Army Knife" Stick Burner~

      Comment


      • #4
        We called their customer svc. dept. this morning. They said that error code means its a goner. They gave us a return authorization code to send it back to Amazon for a full refund (in Amazon credit, of course) with no issues. Since we decided we are going to use it ALOT, i think we are going to look at the Phillips Airfryer instead. More money, but its better rated and has a 1 year warantee. All of them are made in china, so I guess its a crap shoot anyway. but at least the Philips has a better warantee and brand name behind it. And they do have to give Gordon Ramsey his cut too.

        Side note; I should have kept the box. It was free return shipping, but since i didnt have a box big enough, I had to get 1 at the UPS store. Its obvious how they make their money - PACKAGING. Cost me 34 bucks to get it boxed up! Ouch!
        Mike
        Proud to be I.B.E.W.

        PCa Sucks - But I WILL, No DID beat this!!

        Yoder YS640
        POS ChinaMasterbuilt XL (demoted to cold smoking duty)
        Bull Big Bahanga gas grill


        Of all the things I've ever lost, I miss my mind the most!

        Comment


        • #5
          Originally posted by Otis857 View Post
          We called their customer svc. dept. this morning. They said that error code means its a goner. They gave us a return authorization code to send it back to Amazon for a full refund (in Amazon credit, of course) with no issues. Since we decided we are going to use it ALOT, i think we are going to look at the Phillips Airfryer instead. More money, but its better rated and has a 1 year warantee. All of them are made in china, so I guess its a crap shoot anyway. but at least the Philips has a better warantee and brand name behind it. And they do have to give Gordon Ramsey his cut too.

          Side note; I should have kept the box. It was free return shipping, but since i didnt have a box big enough, I had to get 1 at the UPS store. Its obvious how they make their money - PACKAGING. Cost me 34 bucks to get it boxed up! Ouch!

          $34 for boxing it up is ridiculous.
          sigpic

          USAF 1982-2008 Desert Storm Vet
          American Legion Riders
          Patriot Guard Riders

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          • #6
            Originally posted by Fender60 View Post
            $34 for boxing it up is ridiculous.
            Yep. I know they go by weight and it needed a big box, but I got Hosed!!
            Mike
            Proud to be I.B.E.W.

            PCa Sucks - But I WILL, No DID beat this!!

            Yoder YS640
            POS ChinaMasterbuilt XL (demoted to cold smoking duty)
            Bull Big Bahanga gas grill


            Of all the things I've ever lost, I miss my mind the most!

            Comment


            • #7
              Originally posted by Otis857 View Post
              Yep. I know they go by weight and it needed a big box, but I got Hosed!!
              yeah you did... the return goods authorization should have come with a label/sticker for the box...
              Sunset Eagle Aviation
              https://www.facebook.com/pages/Sunse...888015?fref=ts <... We sure could use some likes!

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              • #8
                Originally posted by Slanted88 View Post
                yeah you did... the return goods authorization should have come with a label/sticker for the box...
                It did, The shipping was free, that was what they charged me for the box and "professional packing".
                Mike
                Proud to be I.B.E.W.

                PCa Sucks - But I WILL, No DID beat this!!

                Yoder YS640
                POS ChinaMasterbuilt XL (demoted to cold smoking duty)
                Bull Big Bahanga gas grill


                Of all the things I've ever lost, I miss my mind the most!

                Comment


                • #9
                  PowerXL Vortex Air Fryer

                  Looking to fry meat here is the solution: PowerXL VOrtex Air Fryer.
                  Also check out its reviews here: https://fortyreviews.com/electronics...fryer-reviews/

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                  • #10
                    We bought a Ninja Foodie xl a couple weeks ago. So far I'm nothing but impressed. You might consider this one.
                    fltsfshr
                    Never Hesitate......Take the Shot.
                    Kamado Joe
                    Magma SS
                    Shrimp Boiler
                    Ninja 6-1
                    Fire Pit

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                    • #11
                      Originally posted by fgfgfgfg View Post
                      Looking to fry meat here is the solution: PowerXL VOrtex Air Fryer.
                      Also check out its reviews here: https://fortyreviews.com/electronics...fryer-reviews/
                      Does it work for SPAM?
                      Mark
                      sigpic


                      "Likes smokey old pool rooms, clear mountain mornins. Little warm puppies, children and girls of the night"?
                      Smoked-Meat Certified Sausage Head!

                      Comment


                      • #12


                        I'll try some spam in it and let you know. Should I use grill, crisp, bake fry or dehydrate? Hmmmm Dehydrated Spam. That would work.
                        fltsfshr
                        Never Hesitate......Take the Shot.
                        Kamado Joe
                        Magma SS
                        Shrimp Boiler
                        Ninja 6-1
                        Fire Pit

                        Comment

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