Ordered a new Yoder Durango March 11. Sales guy told me 4-5 weeks lead time to get my unit. Checked in at the 3 week mark with an email. Said it was in the "que" but couldn't give me any more info than that. Checked in at 4 weeks with a phone call, said he couldn't give me a ship date because his computer only lets him see 5 days in advance and it wasn't scheduled to ship that week. Past the five week mark, haven't heard from them. Sent an email checking for a ship date. Get an email back saying will be sometime at the end of the month exact date unavailable. At this point I'm paid in full. Unit and shipping. Have no recourse. End of the month if it arrives, will be 7 weeks.
I own a manufacturing company (small cabinet company). If I give someone a 4-5 week lead time, we do what we say we are going to do, never sacrifice quality, but work evenings and weekends if needed to get product delivered.
At this point I feel that I'm getting the run around from the sales guy. If he would tell me look, we got behind, we are trying to get dug out. I checked on you smoker it is being built right now. We will ship your unit next Monday. I would be more understanding. They won't give me any solid information other than they will get it out as soon as it is ready.
Frustrated!!! Has anyone else had issues like I'm having with this company.
Thanks Chad
I own a manufacturing company (small cabinet company). If I give someone a 4-5 week lead time, we do what we say we are going to do, never sacrifice quality, but work evenings and weekends if needed to get product delivered.
At this point I feel that I'm getting the run around from the sales guy. If he would tell me look, we got behind, we are trying to get dug out. I checked on you smoker it is being built right now. We will ship your unit next Monday. I would be more understanding. They won't give me any solid information other than they will get it out as soon as it is ready.
Frustrated!!! Has anyone else had issues like I'm having with this company.
Thanks Chad
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