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  #1  
Old 07-21-2017, 10:32 PM
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Default Power Airfryer XL customer service any good? we'll find out

Mrs Otis wanted to cook up some frozen fries in the Air fryer for dinner. Soooo, I threw some burgers on the grill to have a quick dinner and,... No air fried fries for us. DAMMMIIIIIT! 2 minutes in to the cook, it shut off with an E1 error code (Broken circuit in the thermal sensor). We bought this unit 3 weeks ago and literally have 5 cooks on it. Fortunately we bought it on Amazon, so maybe we have the threat of a bad write up to make them treat us right.

Or maybe they will just offer to replace it without issue. Guess we'll see
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  #2  
Old 07-21-2017, 11:23 PM
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Be watchin, suuucks!
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  #3  
Old 07-22-2017, 02:21 PM
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that...^^^
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  #4  
Old 07-22-2017, 04:09 PM
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We called their customer svc. dept. this morning. They said that error code means its a goner. They gave us a return authorization code to send it back to Amazon for a full refund (in Amazon credit, of course) with no issues. Since we decided we are going to use it ALOT, i think we are going to look at the Phillips Airfryer instead. More money, but its better rated and has a 1 year warantee. All of them are made in china, so I guess its a crap shoot anyway. but at least the Philips has a better warantee and brand name behind it. And they do have to give Gordon Ramsey his cut too.

Side note; I should have kept the box. It was free return shipping, but since i didnt have a box big enough, I had to get 1 at the UPS store. Its obvious how they make their money - PACKAGING. Cost me 34 bucks to get it boxed up! Ouch!
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Proud to be I.B.E.W.

PCa Sucks - But I WILL, No DID beat this!!

Yoder YS640
POS ChinaMasterbuilt XL (demoted to cold smoking duty)
Bull Big Bahanga gas grill


Of all the things I've ever lost, I miss my mind the most!
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  #5  
Old 07-22-2017, 10:18 PM
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Quote:
Originally Posted by Otis857 View Post
We called their customer svc. dept. this morning. They said that error code means its a goner. They gave us a return authorization code to send it back to Amazon for a full refund (in Amazon credit, of course) with no issues. Since we decided we are going to use it ALOT, i think we are going to look at the Phillips Airfryer instead. More money, but its better rated and has a 1 year warantee. All of them are made in china, so I guess its a crap shoot anyway. but at least the Philips has a better warantee and brand name behind it. And they do have to give Gordon Ramsey his cut too.

Side note; I should have kept the box. It was free return shipping, but since i didnt have a box big enough, I had to get 1 at the UPS store. Its obvious how they make their money - PACKAGING. Cost me 34 bucks to get it boxed up! Ouch!

$34 for boxing it up is ridiculous.
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  #6  
Old 07-22-2017, 10:24 PM
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Quote:
Originally Posted by Fender60 View Post
$34 for boxing it up is ridiculous.
Yep. I know they go by weight and it needed a big box, but I got Hosed!!
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Proud to be I.B.E.W.

PCa Sucks - But I WILL, No DID beat this!!

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Bull Big Bahanga gas grill


Of all the things I've ever lost, I miss my mind the most!
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  #7  
Old 07-23-2017, 07:28 PM
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Quote:
Originally Posted by Otis857 View Post
Yep. I know they go by weight and it needed a big box, but I got Hosed!!
yeah you did... the return goods authorization should have come with a label/sticker for the box...
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  #8  
Old 07-23-2017, 08:22 PM
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Quote:
Originally Posted by Slanted88 View Post
yeah you did... the return goods authorization should have come with a label/sticker for the box...
It did, The shipping was free, that was what they charged me for the box and "professional packing".
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Mike
Proud to be I.B.E.W.

PCa Sucks - But I WILL, No DID beat this!!

Yoder YS640
POS ChinaMasterbuilt XL (demoted to cold smoking duty)
Bull Big Bahanga gas grill


Of all the things I've ever lost, I miss my mind the most!
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